Terms of Use — SendsHub Product

Effective Date: March 28, 2026

These Terms of Use ("Terms") govern your access to and use of the SendsHub platform, website, APIs, mobile
applications, and related services (collectively, the "Services"), a software product operated and provided by JamBase
LDA, a company duly incorporated under the laws of Portugal ("JamBase", "Company", "we", "our", or "us").

SendsHub is a commercial software product, platform name, and technology solution owned and operated by JamBase LDA.

By accessing or using the Services, you agree to be bound by these Terms

If you do not agree to these Terms, you must not use the Services.

1. Nature of the Services

JamBase provides the Services under the SendsHub product name as a software-as-a-service (SaaS) platform and
technical infrastructure solution designed for businesses and organizations to manage digital asset operations and
internal workflows.

The Services may include, without limitation:

Workspace administration
User and role management
Vault and wallet organization
Transaction workflow management
Approval and access control processes
API integrations
Mobile application access
Audit logs and operational monitoring

JamBase acts solely as a technology and software provider.

Neither JamBase nor SendsHub acts as:

A bank
Financial institution
Payment service provider
Exchange
Broker
Investment service provider
Fiduciary or custodian

2. Eligibility

The Services are intended solely for business and organizational use.

By using the Services, you represent and warrant that:

You are authorized to act on behalf of your organization
Your organization has legal capacity to enter into these Terms
Your use of the Services complies with all applicable laws

3. Customer Account and Administration

The Customer shall designate one or more administrative users ("Administrators").

Administrators may:

Create and manage users
Assign roles and permissions
Create workspaces
Create and manage vaults and wallets
Configure workflows and approval policies
Initiate and approve transactions
Manage API credentials and integrations

All actions performed by Administrators and authorized users shall be deemed actions of the Customer.

The Customer is solely responsible for:

Access rights
Permissions
User management
Internal governance
Approval workflows
Credential security

4. Customer Responsibility

The Customer retains full responsibility for how the Services are configured and used.

This includes responsibility for:

Business processes
Internal policies
Transaction approvals
User actions
Digital asset operations
Regulatory compliance

JamBase is not responsible for Customer-side configuration decisions, access control settings, or user actions.

5. Regulatory and Licensing Responsibility

The Customer is solely responsible for compliance with all laws, regulations, licensing requirements, and regulatory approvals applicable to its business activities.

This includes, where relevant:

AML / KYC obligations
Sanctions compliance
Financial regulations
Digital asset regulations
Tax reporting obligations
Licensing requirements

If the Customer's activities require any authorization, registration, or license, obtaining and maintaining such approvals remains solely the Customer's responsibility.

JamBase does not provide legal, regulatory, tax, or financial advice.

6. Acceptable Use

The Customer shall not use the Services for:

Unlawful activities
Fraud
Money laundering
Sanctions violations
Terrorism financing
Infringement of third-party rights

JamBase reserves the right to suspend or terminate access where misuse is reasonably suspected.

7. Security

JamBase implements commercially reasonable technical and organizational security measures.

However, the Customer remains solely responsible for:

Securing credentials
Internal security controls
Access management
User monitoring

JamBase shall not be liable for losses arising from:

Compromised credentials
Customer negligence
Phishing attacks
Unauthorized internal access
Customer misconfiguration

8. No Financial, Custody, or Investment Services

The Services are provided solely as technical software infrastructure.

JamBase and SendsHub do not provide:

Financial services
Custody services
Investment advice
Brokerage services
Exchange services

All decisions and operations remain solely under the Customer's control and responsibility.

9. Intellectual Property

All intellectual property rights in the Services remain the exclusive property of JamBase LDA or its licensors.

The Customer receives a limited, non-exclusive, non-transferable license to use the Services for internal business purposes.

10. Availability and Maintenance

The Services are provided on an "as is" and "as available" basis.

JamBase does not guarantee uninterrupted or error-free availability.

Maintenance, updates, and external technical issues may affect availability.

11. Limitation of Liability

To the maximum extent permitted by law, JamBase LDA shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of business opportunity
Loss of data
Customer operational losses

JamBase's total liability shall not exceed the fees paid by the Customer during the previous twelve (12) months.

12. Indemnification

The Customer agrees to indemnify and hold harmless JamBase LDA, its directors, officers, employees, and affiliates from claims, losses, liabilities, damages, and expenses arising from:

Customer use of the Services
Customer user actions
Customer regulatory violations
Third-party claims related to Customer activities

13. Suspension and Termination

JamBase may suspend or terminate access to the Services if:

These Terms are violated
Misuse is suspected
Required by law
Necessary for security reasons

14. Changes to the Terms

JamBase may amend these Terms from time to time.

Continued use of the Services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by the laws of Portugal.

16. Contact

For legal or contractual matters:

JamBase LDA

legal@jambase.eu